Return
– You can return the goods purchased from us within 14 days, without giving any reason. This period begins with the delivery of the Product to the Consumer or a person other than the carrier designated by the Consumer.

In order to take advantage of the return, it is required to submit a declaration of withdrawal from the contract (form download here). Such statement should be sent to us by e-mail to [email protected] or by regular mail to: OnVolt Urbanski Sp. k. / OnVolt.pl, Łabentowicza 10, 95-050 Konstantynów Łódzki. Detailed information regarding the return of goods is part of Store regulations

Complaint
– We make every effort to ensure that the products and services we offer are of the highest quality and meet your expectations. However, if you are not satisfied with their performance, or have noticed another defect, please feel free to contact us to solve the problem.

• First of all, we would ask you to contact us by email [email protected] or by phone 505 353 885. We may be able to help solve the problem without having to ship the product.

• If you need to send the product to us, please describe the problem, provide the invoice or receipt number, expectations of how the complaint will be handled, carefully packaged with the complaint form (available here) and send the product to us at:

OnVolt Urbański Sp. k. / OnVolt.pl
Łabentowicza 10

95-050 Konstantynów Łódzki