Terms and conditions of the OnVolt.pl online store effective from 01.01.2023. (hereinafter referred to as the “Regulations”)
I. Preliminary provisions
Online store operating at
is an online trading and service platform (hereinafter referred to as “onvolt.pl” or “www.onvolt.pl”or “OnVolt” or “Online Store” or “Platform”) operated by: Simpli Piotr Urbański with its registered office in Łódź, at ul. Pływacka 136, 94-127 Łódź, NIP: 7261817347, REGON: 368932201 – entered in the Central Register and Information on Business Activity (CEIDG) maintained by the minister responsible for the Ministry of Finance. economies.
These Terms and Conditions of the Online Store www.onvolt.pl hereinafter referred to as the “General Terms and Conditions of Sale” sets out the rules for the use of the online store operating at “www.onvolt.pl“, placing orders for products available in the online store “www.onvolt.pl“, the delivery of ordered products to the person shopping in the online store “www.onvolt.pl” hereinafter referred to as “Internet user” or “customer”, the payment of the sale price of products by the Internet user, the rights of the Internet user to cancel the order and withdraw from the contract, and the rules for filing and processing complaints.
Products and services offered on the Online Store are sold or provided by Simpli Piotr Urbanski.
The Internet user declares that the personal data provided by him in the Online Store is the Internet user’s data.
One individual, can have only one user account onvolt.co.uk
When the word “Warranty” is used in these terms and conditions, it is to be understood as the seller’s liability for the conformity of the goods with the contract.
OnVolt.pl shall be entitled to block and delete a Customer’s account if his/her actions within OnVolt.pl violate generally applicable laws, the rights of third parties (including, in particular, rights on intangible property), the personal rights of third parties, the principles of social coexistence or the provisions of these Regulations. The Internet user will be notified of the fact that the Customer’s account has been blocked, to the e-mail address currently registered on OnVolt.pl.
Ordering process at onvolt.co.uk
- A computer with access to the Internet and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera;
- active electronic mail (e-mail) account.
The Internet user may place orders for products available in the assortment of the Online Store www.onvolt.pl for 7 (seven) days a week and 24 (twenty-four) hours a day.
Placing an order is done in several stages:
- The Internet user registers at the online store www.onvolt.pl and logs into his online account,
- The Internet user places the goods offered by in his shopping cart,
- The Internet user chooses the method of delivery,
- The Internet user chooses the method of payment,
- The Internet user confirms the order,
- The Internet user receives an e-mail from onvolt.co.uk confirming the application and acceptance of the order (in the case of a standard bank transfer, the Internet user first receives an e-mail from onvolt.co.uk confirming the application, and then after onvolt.co.uk has credited the amount due, an e-mail confirming acceptance of the order).
Placing an order on onvolt.pl constitutes an offer by the Internet user to conclude an agreement for the sale of products or provision of services that are the subject of the order with Simpli Piotr Urbanski (in the case of products or services sold by OnVolt).
Information about the fact that the product or service is sold by the Partner is located on the product or service page under the “ADD TO CART” button and directly in the Internet user’s shopping cart after he/she selects the products.
An e-mail confirming the receipt of an order is tantamount to OnVolt ‘s acceptance of the order placed by the Internet user and the conclusion of a contract of sale or provision of services between the Internet user and OnVolt.
If the Internet user provides erroneous or inaccurate data, including, in particular, an erroneous or inaccurate address, Simpli Piotr Urbanski shall not be liable for non-delivery or delay in delivery of the object of the order to the fullest extent permitted by law.
As soon as the order is ready to be shipped, onvolt.co.uk will send the Internet user an e-mail informing him or her that the order has been shipped.
To the fullest extent permitted by law, Simpli Piotr Urbański is not responsible for the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the Internet user, and for the deletion and blocking of e-mails by software installed on the computer used by the Internet user.
The Internet user is obliged to refrain from any activity that could affect the proper functioning of the Online Store, including the provision of unlawful content.
Registration and Login
Registration in the Online Store, as well as the use of the functionality of the Online Store are free of charge.
After registering on the Online Store, each time you log in, you will use the data you provided in the registration form.
To delete an Internet user’s account from the Online Store, contact onvolt.co.uk Customer Service at [email protected].
Logging in to the Online Store is done by selecting the “Customer Area” tab on www.onvolt.pl and entering in the login form the e-mail address and password provided during the registration of the Internet user’s account.
OnVolt.co.uk reserves the right to delete an online account if it proves impossible to verify the accuracy of the data provided during the registration process.
The change of data entered by the Internet user during the registration in the Online Store is made via www.onvolt.pl/moje-konto/edit-account/.
The prices indicated in the Online Store are given in Polish zloty and include VAT. These are gross prices.
VAT is charged at the rate in effect at the time the order is placed and is included in the price indicated on the site. The prices of goods, listed on www.onvolt.pl, do not include shipping costs, the cost of some packaging or the cost of other additional services ordered by the Internet user, which are payable separately.
Additional costs will be communicated to the Internet user on the summary screen before final approval of the order.
Information about products and their prices provided on the pages of the Online Store does not constitute an offer within the meaning of the Civil Code.
Forms of payment
- via the TPAY system (regulations for this form of payment can be found here);
- cash on delivery up to the amount of PLN 5,000, in words: five thousand zlotys;
OnVolt.co.uk guarantees the security of payments made by payment card by using the SSL (Secure Socket Layer) encryption system, outsourcing payment processing to TPAY.
Electronic payment for ordered products is made through the TPAY Service offered by Krajowy Integrator Płatności S.A. providing the Service to Users, based in Poznań, at Plac Andersa 3 (61-894 Poznań), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda, VIII Economic Department of the National Court Register under KRS number 0000412357, NIP number 7773061579, with a share capital of PLN 5,494,980, paid in full.
OnVolt.co.uk reserves the right to issue promotional codes. Promotional codes have a validity period, during which the Internet user can use the offered code. Only one promotional code can be used for each order placed on OnVolt.co.uk. The code is assigned to one personal online account and can be used once. After the expiration date of the promo code, it is impossible to use the promo code. If an order is returned, promotional codes are not refunded or reissued.
The Internet user’s bank account will be debited with the amount due for the goods and services selected by the user when the order or the part of the order that the Internet user wants to receive in a separate shipment is complete and ready for shipment.
OnVolt also reserves the right to refuse an order if there is a prior payment dispute or there is an excessive level of orders, of which it will inform the Internet user.
OnVolt.pl points out that in the situation where the Internet user selects a method of payment – traditional transfer – he/she is obliged to correctly enter data, in particular the title of the transfer. Otherwise, the payment will not be validated properly, and the payment remaining unrecognized will be returned to the account from which it was received.
Proof of purchase for the order the Internet user will receive:
- from OnVolt.co.uk (for products ordered from Simpli Piotr Urbański at onvolt.co.uk) to the e-mail address and to the user’s account at onvolt.co.uk. The proof of purchase is an electronic invoice.
By registering an Internet user’s Account on OnVolt.pl and accepting these General Terms and Conditions of Sale, the Internet user agrees to issue and receive invoices electronically covering purchases made by the Internet user from OnVolt.pl. Electronic invoices will be sent to the e-mail address provided by the Internet user indicated during registration of the Internet user’s Account in the Online Store.
Confirmation of order / payment
In the absence of proof to the contrary, the computer data held by OnVolt.co.uk, as well as the data held by OnVolt.co.uk’s transportation or courier service providers, stored in accordance with applicable security policies, shall constitute evidence of all transactions on the Online Store between OnVolt. co.uk and the Internet user. OnVolt.co.uk will archive orders on an appropriate medium in accordance with applicable regulations. Internet users will be able to access them via www.onvolt.pl, under the “Customer Zone” tab.
In all cases, OnVolt.co.uk recommends the Internet user to keep the e-mail confirming his order.
OnVolt.co.uk (in the case of products ordered onvolt.co.uk from Simpli Piotr Urbański) will refund the amounts paid by the Internet user immediately, but no later than within 14 calendar days in the case of:
- cancellation of an order or part of an order (in which case the corresponding part of the price is refunded) prepaid before its execution;
- Onvolt.co.uk’s inability to fulfill an order prepaid in advance (“Availability”);
- withdrawal from the contract by the Internet user;
- OnVolt.co.uk‘s withdrawal from the contract;
- recognition of the complaint by OnVolt.co.uk and the inability to repair the damaged product or replace it with a new one;
- recognition of the warranty by OnVolt.co.uk and the inability to repair the defective product or replace it with a new one;
Refunds will be made to the bank account of the credit or payment card used to pay for purchases onvolt.co.uk or in a manner corresponding to another form of payment used in the purchase process.
To the fullest extent permitted by law, OnVolt.co.uk shall not be liable for any failure to refund amounts paid or any delay in refund if, despite a request to OnVolt. co.uk to send OnVolt. co.uk the Internet user’s bank account number at the e-mail address provided by the Internet user, the Internet user fails to send OnVolt . co.uk such bank account number. Simpli Piotr Urbanski is also not responsible for non-refund of amounts paid or delay in refund if they are the result of the Internet user providing incorrect address or name data or an incorrect bank account number.
In the event that the return of products (withdrawal from the contract) or the processing of order complaints occur in the OnVolt.co.uk store and the order was paid on delivery – the refund will be made or ordered BOK OnVolt.co.uk.
In the event that the Internet user has made payment for an order from a bank account, credit card or payment card that does not belong to him/her, the refund will be made directly to the holder of that bank account, credit card or payment card with which the payment for purchases on OnVolt.co.uk was made in accordance with the rules described above.
Information on goods and prices is valid as long as the goods are visible on www.OnVolt.pl. This does not apply to special actions, the duration of which is specified on the website.
Internet users can check the availability of items sold by OnVolt on the information page of each commodity.
All products purchased onvolt.co.uk come from OnVolt.co.uk warehouses.
In case of out of stock OnVolt.co.uk the ordered product or the inability to fulfill the order of the Internet user for other reasons, OnVolt.co.uk will inform the Internet user of the situation by sending a message to the e-mail address indicated by the Internet user, by text message or will provide information by telephone to the number indicated by the Internet user within 30 (thirty) days from the date of conclusion of the agreement.
The Internet user has the right to cancel part of the order if some of the goods are unavailable, or to cancel the entire order. In either case, cancellation of the order will be possible provided that OnVolt.co.uk Customer Service is informed in advance of such decision by phone or email([email protected]). In case of failure to confirm the change/cancellation of the order or failure to contact the Internet user, OnVolt.co.uk has the opportunity, within 4 days from the day on which Customer Service tried to contact the Internet user, to cancel the order or remove the missing product, of which it will notify the Internet user by e-mail.
Goods ordered from Simpli Piotr Urbański onvolt.co.uk are delivered only in Poland to the delivery address specified by the Internet user on the order. At the time of placing an order at www.onvolt.pl, the Internet user selects the method of delivery.
The order can be delivered via:
- DPD courier company
- Parcel Machines 24/7 by InPost Paczkomaty Sp. z o.o
- InPost courier company
Delivery via DPD courier service
Detailed terms and conditions of delivery of an order carried out through the courier company DPD Poland are specified in the terms and conditions of service posted on the website: https://www.dpd.com.pl/regulaminy
Delivery via courier company InPost Paczkomaty Sp. z o.o
Detailed terms and conditions of delivery of an order processed through the courier company InPost Paczkomaty Sp. z o.o are set forth in the terms of service and are available at: https://inpost.pl/sites/default/files/docs/regulaminy/regulamin-swiadczenia-uslugi-paczkomaty-247-przez-inpost-sp-z-oo-obowiazujacy-od-01022020-1117.pdf
Delivery times listed on www.OnVolt.pl next to a product are indicative only.
Delivery times are:
- 2 business days (if the ordered product is in stock at OnVolt.co.uk).
Delivery times are calculated from the moment the Internet user receives an e-mail from OnVolt.co.uk confirming acceptance of the order. In the case of payment by bank transfer, the delivery period begins to run from the moment OnVolt.co.uk records the transfer of the Internet user. The delivery time may be longer than the aforementioned period, of which the Internet user will be informed by OnVolt.pl in the e-mail confirming the dispatch of the order.
Receiving a parcel from an InPost Parcel Machine
The shipment is delivered to the InPost parcel machine selected by the customer on business days. The customer receives e-mail and telephone notification that it can be picked up.
The shipment waits for 2 days to be picked up, after which it is sent back to the local InPost branch, where the customer waits another 3 days.
In the case of cash on delivery, it is possible to pay only by payment card (Visa, Visa Electron, Mastercard, Maestro) or by PayByLink payment available for banks: Bank BPH S.A. (Transfer from BPH), ING Bank Śląski S.A. (Pay with ING), Bank PEKAO S.A. (Pekao24przelew), BZ WBK S.A. (Przelew24), Alior Bank S.A. (Płacę z Alior Bankiem), Alior Bank S.A. (T-Mobile Usługi Bankowe), Bank Ochrony Środowiska S.A. (Pay with BOS), Deutsche Bank PBC S.A. (db Transfer), Plus Bank S.A. (Pay with Plus Bank), Bank Pocztowy S.A. (Pocztowy24 e-transfer). For parcel machines that do not have payment terminals, cash on delivery payment will only be available through the PayByLink payment method.
In the case of cash on delivery, it is possible to pay only by payment card (Visa, Visa Electron, Mastercard, Maestro). If you pick up from your local InPost branch, you must pay for your order in cash.
The customer is informed of every movement of the package by e-mail and SMS message.
If the parcel is not picked up from the InPost branch, it is sent back to the OnVolt.co.uk warehouse.
Receipt of shipment
undertakes to issue a proof of purchase for each completed order.
When receiving a shipment onvolt.co.uk recommends the Internet user to check the visible condition of the goods and the completeness of the shipment. If defects are found (damaged packaging, missing products, damaged or broken goods), the Internet user should:
- accurately describe in the waybill the condition of the shipment, justifying the refusal of acceptance,
- obtain the supplier’s signature under its comments in the bill of lading,
- report onvolt.co.uk the occurrence of such situation within 3 calendar days excluding holidays.
Accordingly, the Internet user is advised to open the shipment in the presence of the supplier to ensure that the goods are not damaged.
If an Internet user, through his actions, leads to a recurring loss, among other things. by not receiving orders, OnVolt.co.uk reserves the right to block your Internet account and IP address.
- The value of the order to be placed will exceed the amount of PLN 200 for courier delivery,
- the value of the order to be placed will exceed the amount of PLN 200 for collection in Parcel Machines 24/7.
The price of delivery will be added to the price of the order each time, which the Internet user will be obliged to pay to each vendor(OnVolt) separately in accordance with the choice made by the Internet user of the method of delivery of individual items of the order.
In the case of goods ordered onvolt.pl from OnVolt, the price of delivery will be added to the price of the order each time:
- the value of the order to be placed will not exceed the amount of PLN 200 for delivery by courier or,
- the value of the order to be placed will not exceed the amount of PLN 200 for collection in Parcel Machines 24/7
OnVolt reserves the right to temporarily change the delivery price for products ordered from OnVolt onvolt.pl in connection with ongoing promotional actions. OnVolt.pl in the case of conducting such a promotional action will each time inform the Internet user about its terms.
OnVolt.co.uk may use information stored by the server on the Internet user’s computer, which is then read every time the Internet browser is connected (so-called cookies). Cookies are used by the Online Store for statistical purposes, to operate the site and during the shopping process, mainly to remember the settings of the Internet user, such as:
- products added by the Internet user to the shopping cart,
- store selected by the Internet user,
- last selected point when placing an order,
- storing information such as passwords and logins, making it faster and easier to use the site.
The Internet user can delete the stored cookies at any time, as well as block the possibility of storing them, by changing the settings of their web browser. However, please note that not accepting cookies may cause difficulties in using the Online Store.
Below are links to information on how to change privacy settings for popular web browsers, prepared by the manufacturers of this software:
VII. Reservation of ownership
OnVolt retains ownership of the goods ordered by the Internet user until the price is paid in full.
VIII. Salvatorian clause
These General Terms and Conditions of Sale include all provisions contained herein. The failure of any party to exercise one or more of the rights provided for in these General Terms and Conditions of Sale shall not constitute a waiver of that right or rights.
If one of the provisions of these General Terms and Conditions of Sale is invalid, the remaining provisions shall remain in force.
IX. Applicable law
These General Terms and Conditions of Sale are governed by Polish law. If the Internet user makes a purchase within the scope of his/her business activity, any disputes arising from the contract concluded with Simpli Piotr Urbański will be settled by the court having jurisdiction over the seat of OnVolt.
X. Personal information
XI. Replacement and return of non-defective goods. Right of withdrawal
Replacement of goods conforming to the contract
An Internet user with an account on www.onvolt.pl, regardless of the right to withdraw from the contract provided for by the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended) (see below “Right of withdrawal”), may within 14 days exchange the purchased from the OnVolt at onvolt.co.uk, non-conforming merchandise, in its entirety, in undamaged condition, in original packaging for any merchandise available in the offer onvolt.co.uk sold by Simpli Piotr Urbanski, being in the price of the goods exchanged by the Internet user. The Internet user cannot exchange goods purchased from OnVolt for other goods that are sold onvolt.co.uk.
In the event of an exchange of goods, only goods returned in full, in undamaged condition, in the original packaging and bearing the order number will be accepted. Otherwise, the return for exchange will be considered not made and onvolt.co.uk will not be obliged to refund the funds.
Right of withdrawal
Internet user who is (1) a natural person, making purchases in the online store www.onvolt.pl, to the extent not related to his business or professional activity (consumer) and (2) a natural person conducting business (in the form of a sole proprietorship), who enters into a contract with another entrepreneur directly related to his business or professional activity, but not of a professional nature, has the right to withdraw from the contract within 14 days from the date of delivery of the goods, submitting a OnVolt (for products ordered onvolt.co.uk) statement in writing.
The Internet user is not obliged to provide a reason for withdrawal.
The right of withdrawal from the contract concluded with Simpli Piotr Urbanski on onvolt.pl will be exercised at the expense of the Internet user in accordance with the conditions described below. OnVolt will not accept any shipments sent “cash on delivery”.
Refund in case of withdrawal
If the right of withdrawal is exercised, the return of the performance paid by the Internet user, shall be made immediately, but no later than 14 days from the date of acceptance of the return at the OnVolt warehouse (for goods purchased onvolt.pl). In accordance with Article 32, Article 33 and Article 34, paragraph. 2 of the Law of June 24, 2014. on consumer rights the return includes the price of the goods and the lowest available shipping cost onvolt.co.uk.
The Internet user is obliged to return the goods to OnVolt (in the case of goods purchased onvolt.pl) immediately, but no later than within 14 days from the day on which he withdrew from the contract.
In the case of payment by bank transfer, the refund is made directly to the Internet user’s bank account, using the account from which payment for the order was made.
In the case of cash-on-delivery payment, made at the time of collection from the courier or InPost parcel machine, the refund is made to the bank account number indicated by the Internet user. It should be sent by email indicating the order number to BOK OnVolt([email protected]).
The Internet user may, notwithstanding the statutory right of withdrawal, return the goods to the onvolt.co.uk store in Poland within 30 calendar days from the date of purchase. The condition for acceptance of returns is the presentation of a VAT invoice, only goods returned in full, in undamaged condition, in the original packaging will be accepted.
XII. Entitlements in case of defective goods or their non-conformity with the contract, warranty
Non-conformity of goods with the contract
In accordance with the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), if the goods are inconsistent with the contract, the Internet user may demand Simpli Piotr Urbanski:
- repairs to goods;
- exchange of goods.
In addition, the Internet user, if the goods are inconsistent with the contract, can make a statement of price reduction or withdrawal from the contract, only if Simpli Piotr Urbanski respectively:
- refused to bring the goods into conformity with the contract;
- failed to bring the goods into conformity with the contract;
- tried to bring the goods into conformity with the contract, but the lack of conformity continues;
and in situations where:
- the lack of conformity of the goods with the contract is so significant that it justifies an immediate reduction in price or withdrawal from the contract;
- it is clear from OnVolt ‘s statement or circumstances that it will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Internet user.
The reduced price must remain in such proportion to the contract price as the value of the non-conforming goods remains to the value of the conforming goods.
OnVolt, in accordance with the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended) may make an exchange when the Internet user requests a repair may make a repair when the Internet user requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Internet user is impossible or would require excessive costs. If both repair and replacement are impossible or would require excessive costs, Simpli Piotr Urbanski may refuse to bring the goods into conformity with the contract.
OnVolt is liable for non-conformity of goods with the contract (warranty) if the non-conformity is discovered before the expiration of two years from the delivery of these goods to the Internet user.
Simpli Piotr Urbanski stipulates that the above rights are granted to the Internet user only in the scope of acquisition of (1) consumer goods by a consumer, i.e. the acquisition of goods by an individual for a purpose unrelated to his professional or business activity, and (2) an individual engaged in business activity (in the form of a sole proprietorship) who enters into a contract with another entrepreneur directly related to his business or professional activity, but not of a professional nature for him.
To the extent not regulated in these General Terms and Conditions of Sale, the relevant provisions of the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended) shall apply.
Goods purchased on onvolt.pl can be claimed (exercise warranty rights) online (for all products purchased on onvolt.pl) upon presentation of proof of purchase (e.g. invoice), indication and description of the defect and after delivery of the defective product.
In order to complain about the goods via the Internet, it is necessary to send to the e-mail address [email protected] photographs in appropriate quality, documenting the defect of the product along with a description of the damage and the order number (if it is impossible to capture the defect by means of a photograph, it should be appropriately described). In the event of problems with the recognition of a complaint, a BOK employee may contact the Internet user by e-mail or telephone and ask to send the defective goods. At the same time we would like to point out that failure to deliver defective goods in a situation where verification of the defect claimed by the Internet user is impossible on the basis of photos and description sent will result in ineffective filing of a complaint. Thus, the time limit for responding to the Internet user’s warranty claims (14 days) will not begin to run.
After inspection of the goods by an employee of OnVolt, who will, in particular, check whether the goods are subject to the warranty, an appropriate decision will be issued taking into account the demands of the Internet user.
The photo sent to OnVolt in connection with the complaint process may not include the image of the person making the complaint, as well as any other third party. If the photo contains the image of any person, the photo will be removed and you will be informed and asked to send a photo showing only the advertised product.
If the cause of the defect falls within the scope of the warranty, and the goods cannot be repaired or replaced with an identical or equivalent one, the value of the goods will be returned to the Internet user in the form of a shopping voucher or in cash – at the Internet user’s choice.
In all cases where the defect falls within the scope of the warranty, the most favorable solution will be presented to the Internet user, taking into account the request of the Internet user (replacement of the defective part, replacement of the goods, price reduction or withdrawal from the contract).
If the goods are marked with the term “warranty” OnVolt provides a warranty for the period indicated in the product description. The territorial scope of the warranty covers the territory of Poland, unless anything else is stipulated on the page of the corresponding product. The warranty covers replacement of parts with new ones and repair. However, the warranty does not apply to problems caused by negligence, damage or misuse of the goods by the Internet user. OnVolt recommends following the instructions for use and repair.
Repair of goods during the warranty period ( OnVolt warranty)
After the goods have been inspected by an OnVolt employee, who will specifically check whether the goods are under warranty, they will be repaired or replaced according to standard procedure. If the cause of the defect falls within the scope of the warranty, and the goods cannot be repaired or replaced with identical or equivalent ones, the value of the goods will be refunded to the Internet user in the form of a shopping voucher or in cash – at the Internet user’s choice or due to the form of payment that was used in the purchase process. In all cases where the defect is within the warranty provided by OnVolt, the most favorable solution (replacement of the defective part, replacement of the goods or refund) will be presented to the Internet user.
XIII. Amendment of the general terms and conditions of the contract
These General Terms and Conditions of Sale are subject to change. The amendment to the General Terms and Conditions of Sale shall take effect on the date specified by OnVolt, no less than 7 days after the revised General Terms and Conditions of Sale are made available on www.onvolt.pl. Orders placed by Internet users prior to the entry into force of amendments to the General Terms and Conditions of Sale are carried out in accordance with the existing General Terms and Conditions of Sale.