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Discover how we can help you choose the right components for your project. Contact us for expert advice.
Our services
Products and Support Offered
OnVolt specializes in selling components for building energy storage systems, including lithium batteries, balancers, and BMS systems. Our products are ideal for both professional installers and retail customers who want to create reliable energy storage systems.
We collaborate with professionals in the photovoltaic industry and offer technical support in selecting the right components. Our services also include consultation on integrating energy storage systems with existing installations.
Although we do not offer personal pickup for individual customers, we provide fast and secure shipping for all orders. For businesses, personal pickup is available by prior arrangement.
F. A. Q.
Here are answers to some of the most frequently asked questions about order statuses, invoices, and shipping.
How can I check the status of my order?
To check the status of your order, please contact [email protected] or wait for an email with its status.
When will I receive an invoice?
The invoice will be sent with your order. If you prefer an electronic version, please include a note in the order comments.
How long does it take to ship an order?
Shipping time is usually between 1 to 5 business days, depending on product availability. Most shipments are processed within 24 hours.
Can I change the delivery address after placing an order?
Yes, changing the delivery address is possible if the order has not yet been shipped. Please contact our customer service department at [[email protected]] to make the change.
What should I do if I receive a damaged product?
In case you receive a damaged product, please contact our customer service department for further instructions. Send a short description of the damage to [email protected], and we will agree on the next steps.
Can I return an ordered product?
Yes, you have the right to return a product within 14 days from the date you receive the shipment, provided that the product is in its original condition (unconnected, with no visible signs of installation, logs, etc.)
